Delete your Muvo Player account
For the Muvo Player app on Google Play and Amazon (package tv.muvo.player), and your Muvo.tv account.
How to request deletion
- Email support@muvo.tv from the same address you use to sign in.
- Use the subject line Delete my Muvo Player account.
- Say you want the Muvo.tv account deleted. Include the email if you are writing from a different address.
We process requests within 30 days. We may ask you to confirm it is your account before we delete it.
What we delete
- Your Muvo.tv account: email, username, and password hash
- Sign-in sessions and device ids we stored for that account
- Cloud watch history, ratings, preferences, and Scout chats for that account
- Marketing list membership for that email
- Subscription records we hold for that account
What we keep
- Your media files. Films, music, photos, and audiobooks stay on your own hardware. Muvo Player does not upload that library to muvo.tv, and deleting the account does not wipe your server disk.
- Live TV playlists you saved in the app stay on that device until you uninstall or clear app data.
- PayPal. If you paid on the website, PayPal keeps its own payment records under PayPal’s policy. We do not bill inside Muvo Player.
- A deletion log. We keep a short record that an erasure request was completed (not your password or library) for legal and security purposes.
Keep the account, delete some data
You can ask us to clear Scout chats, cloud history, marketing, or other devices and still sign in. Steps: https://muvo.tv/delete-data.
On the device
Sign out or uninstall Muvo Player to remove tokens from that phone or TV. That does not delete the Muvo.tv account. Email us for the account itself.
Privacy
Full policy: https://muvo.tv/privacy. Questions: support@muvo.tv.