Delete your Muvo Player data, keep your account
For the Muvo Player app on Google Play and Amazon (package tv.muvo.player). Your login stays. We remove cloud data you ask us to remove.
How to request it
- Email support@muvo.tv from the same address you use to sign in.
- Use the subject line Delete my Muvo Player data.
- Say you want to keep the account. Tell us what to clear, for example Scout chats, cloud watch history, ratings, marketing emails, or other signed-in devices.
We process requests within 30 days. We may ask you to confirm it is your account. You can still sign in with the same email after we do this.
What we can delete while you stay signed up
- Scout chats and related AI history on muvo.tv
- Cloud watch history, ratings, and preferences for that account
- Marketing emails for that address
- Other device sessions (this signs those devices out)
What we keep
- Your Muvo.tv login — email, username, and password, unless you also ask us to delete the account.
- Your media files — they stay on your hardware. We never stored the films.
- Watch history on your media server — that copy lives on your box. Clear it in Muvo Player (History) if you want it gone there too.
- Live TV playlists saved in the app stay on that device until you remove them or uninstall.
- PayPal records if you paid on the website — PayPal keeps those under its own policy. A paid plan can stay attached to the account unless you cancel it on muvo.tv.
Delete the whole account instead
To close the login as well, use https://muvo.tv/delete-account.
Privacy
Full policy: https://muvo.tv/privacy. Questions: support@muvo.tv.